Accessibility Statement for Business Waste Removal Herne Hill

This accessibility statement explains how our Herne Hill business waste removal services meet accessibility standards, and how we support customers who need alternative formats or extra assistance. We are committed to ensuring that access to information about our commercial waste removal Herne Hill services is inclusive and usable for people with a wide range of abilities.

We aim to follow WCAG 2.1 AA compliance as our core benchmark. Our approach focuses on clarity, predictable navigation, and consistent presentation so that anyone seeking business waste removal in Herne Hill can find and use the information they need. We continually review content and processes to improve accessibility.

Our statement applies to all materials and communications related to our Herne Hill commercial waste removal operations, including online content, digital documents, and customer-facing forms. If you encounter barriers when engaging with any part of our service, please let us know so we can respond and adapt.

We provide multiple accessibility features to support diverse needs. These include the following:

• Screen-reader support: Pages and documents are structured with semantic headings, lists, and ARIA where appropriate to help assistive technologies convey content effectively.
• Keyboard navigation: All interactive elements are operable by keyboard only, enabling those who cannot use a mouse to navigate our booking and information systems for commercial waste removal Herne Hill.
• Readable layouts and contrast: We use sufficient colour contrast and a clear typographic hierarchy to improve legibility for users with low vision.

In addition to technical measures, our staff are trained to provide accessible customer support. When arranging business refuse or commercial waste removal in Herne Hill, you can request alternative formats such as large-print documentation, plain-language summaries, or step-by-step guidance that is compatible with screen readers.

How we test accessibility

We conduct manual accessibility checks and use automated tools to identify issues. Regular audits look for improvements so we remain aligned with evolving best practices. Testing covers common tasks like requesting a quote, scheduling a collection, and accessing policy information related to our Herne Hill commercial rubbish removal services.

If you encounter a problem

We welcome reports about accessibility problems. If you experience difficulty using any part of our content or services, please contact our accessibility team via the contact options provided on this site. When making a request, include:

• Your preferred format (for example, large print, audio, or plain text).
• A description of the content or feature you cannot access (page name, document title, or service step).
• Any additional assistance you need to complete your request for business waste collection in Herne Hill.

Response times and reasonable adjustments: We aim to acknowledge accessibility requests promptly and provide materials or support within a reasonable timeframe. Where necessary, we will offer alternatives to ensure access to our commercial waste removal Herne Hill services without undue delay.

Limitations: While we strive to make every part of our offering accessible, some older documents or third-party tools may not meet our accessibility standards immediately. We prioritise updates and will work to provide accessible alternatives when required.

Ongoing improvements: Accessibility is an ongoing commitment. We regularly train team members, review policies, and update content to improve the experience for all users. We also monitor changes to WCAG guidelines and adapt our practices to remain compliant.

Thank you for taking the time to read this accessibility statement. We value inclusivity in our Herne Hill business waste removal service and invite you to notify us of any access needs so we can assist you efficiently and respectfully.